Government
of the District of Columbia
Executive Office of the Mayor
Office of Cable Television and Telecommunications
3007 Tilden Street, N.W., Pod-P
Washington, D.C. 20008
PRESS RELEASE
FOR IMMEDIATE RELEASE:
FRIDAY, AUGUST 10, 2007
CONTACT: ERIC E. RICHARDSON, DIRECTOR
202-671-0066
The District Advises Comcast Customers to Carefully Review Comcasts
Arbitration Notice and Consider its Opt-Out Provision
(Washington, DC) The District of Columbia's Office of Cable Television
and Telecommunications (OCTT) issues this press release to advise
District of Columbia residents who subscribe to Comcasts cable
television service that they should: (1) carefully review the Arbitration
Notice that Comcast recently mailed to its District-based
customers; and (2) carefully consider whether their interests would
be best served if they opt-out of the Comcast Arbitration
Provision (the Provision).
Pursuant to the terms of its Arbitration Provision, Comcast may
prevent any of its customers who are bound by the Provision from
attempting to resolve a dispute against Comcast by way of any process
other than arbitration. In other words, Comcast could prevent its
affected customers from initiating, in court, a law suit regarding
any of a large number of alleged unlawful acts. The list of claims
that Comcast could force before an arbitrator (and thus prevent
from being presented to a court) includes, but is not limited to,
claims alleging fraud, misrepresentation, negligence and other intentional
wrongdoing. It appears that affected customers would also be prohibited
from participating in any class action law suit filed in court against
Comcast.
Comcasts Arbitration Provision also includes a term that
allows its customers to opt-out of the Provision within
thirty (30) days of the date on which the customer received the
Arbitration Notice. OCTT advises every District-based Comcast customer
to: (1) carefully read the entire Arbitration Notice; and (2) carefully
consider whether their interest would be best served by opting-out
of the Arbitration Provision. Because the terms of the Arbitration
Provision limit the number of options that District residents have
to resolve their disputes with Comcast, OCTT considers the Arbitration
Provision to be customer-unfriendly.
Customers who desire to opt-out of Comcasts Arbitration Provision
should notify Comcast (in writing) that they do not wish to
resolve disputes with Comcast through arbitration. That written
notification should be either: (1) mailed to Comcast, attn: Legal
Department / Arbitration, 1500 Market Street, Philadelphia, PA 19102;
or (2) made to Comcast at its website: www.comcast.com/arbitrationoptout.
For more information regarding OCTT, please visit the agencys
website:
http://www.octt.dc.gov
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